Shipping and Returns Policy

Shipping Policy

Introduction

1.1. Welcome to Kuma-ree, your go-to online clothing boutique! This Shipping Policy outlines the terms and conditions related to the shipping of products ordered through our website (www.kuma-ree.com.au) and associated services.

1.2. By placing an order with Kuma-ree, you agree to comply with the terms and conditions set forth in this Shipping Policy.

Order Processing Time

2.1. All orders placed on our website are subject to processing and verification. Once your order is confirmed and payment is received, we strive to process and dispatch it within 3 business days. Please note that business days do not include weekends or public holidays.

 

 

 

 

Shipping Methods and Providers

 

 

 

3.1. We offer various shipping options, including standard and

expedited services. The available shipping methods will be presented to you during the checkout process.

 

 

 

3.2. Kuma-ree reserves the right to select the shipping provider based on factors such as destination, package weight, and delivery speed.

 

Shipping Rates

 

 

 

4.1. Shipping rates are calculated based on factors such as the shipping method chosen, the destination of the package, and the total weight of the order. The applicable shipping charges will be displayed during the checkout process.

 

4.2. Kuma-ree may offer promotions or free shipping on qualifying orders. Such promotions will be subject to specific terms and conditions, and details will be communicated through our website or promotional materials.

Shipping Destinations

5.1. Kuma-ree currently ships to Australia, United Arab Emirates, Austria, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore and United States. If your country is not included in the list, please contact our customer support for assistance.

 

Delivery Time

 

 

 

6.1. Estimated delivery times vary based on the selected shipping method, destination, and any unforeseen circumstances. Standard delivery times from Australia typically range from 3 to 6 business days. International delivery times can take from 6 to 21 business days.

 

 

6.2. Kuma-ree is not liable for delays caused by factors beyond our control, such as customs processing, weather conditions, or other unforeseen events.

Order Tracking

 

 

 

7.1. Once your order has been shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the status and location of your package.

 

7.2. If you encounter any issues with tracking your order, please contact our customer support for assistance.

Incomplete or Incorrect Addresses 

 

8.1. It is the responsibility of the customer to provide accurate and complete shipping information during the checkout process. Kuma-ree is not liable for orders delayed or lost due to incomplete or incorrect addresses provided by the customer.

 

 

 

8.2. If you notice an error in your shipping address after placing an order, please contact our customer support immediately for assistance.

Shipping Restrictions

9.1. Kuma-ree reserves the right to impose restrictions on shipping to certain locations or regions. If your order is affected by such restrictions, our customer support team will notify you and provide assistance in finding a suitable solution.

Customs and Duties

10.1. International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer.

10.2. Kuma-ree is not responsible for delays or additional charges incurred during customs processing.

Contact Information

11.1. For any inquiries or assistance related to shipping, please contact our customer support team via the Contact Us form.

Policy Updates

12.1. Kuma-ree reserves the right to update or modify this Shipping Policy at any time without prior notice. The most recent version will be available on our website.

Returns Policy

Introduction

 

 

 

1.1. Welcome to Kuma-ree! We want you to be completely satisfied with your purchase. This Returns Policy outlines the terms and conditions for returning products purchased through our website (www.kuma-ree.com.au).

 

 

 

1.2. By placing an order with Kuma-ree, you agree to comply with the terms and conditions set forth in this Returns Policy.

 

 

 

 

Eligibility for Returns

 

 

 

2.1. To be eligible for a return, the item must be unused, unworn, and in the same condition as received. It must also be in the original packaging with all tags attached.

 

 

2.2. Returns are accepted within 30 days from the date of delivery. After this period, we may not be able to process your return.

 

 

Initiating a Return

 

 

 

 

3.1. To initiate a return, please log in to your Kuma-ree account and navigate to the "Order History" section. Select the order containing the item(s) you wish to return and follow the provided instructions.

 

 

3.2. If you checked out as a guest, please contact our customer support team through the Contact Us form to initiate the return process.

 

Return Shipping

 

 

 

 

 

 

4.1. Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.

 

 

 

4.2. We recommend using a trackable shipping service to ensure that your return is received successfully. Kuma-ree is not responsible for returns that are lost or damaged during transit.

 

 

 

Refund Process

 

 

 

5.1. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

 

 

 

5.2. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5 business days.

 

Exchanges

 

 

6.1. If you wish to exchange an item, please follow the return process to send back the original item and place a new order for the desired item.

 

 

6.2. Exchanges are subject to product availability.

 

Non-Returnable Items

 

 

7.1. Certain items are not eligible for return, including: - Gift cards - Intimate or sanitary goods

 

 

7.2. These non-returnable items will be clearly marked on the product page.

 

Damaged or Defective Items

8.1. If you receive a damaged or defective item, please contact our customer support team immediately with photos of the product and packaging. We will assist you in resolving the issue promptly.

Refused or Undeliverable Packages

 

 

 

9.1. If a package is refused by the customer or deemed undeliverable by the shipping carrier, the cost of the items will be refunded, excluding shipping charges.

9.2. Re-shipping fees may apply if the customer requests the order to be re-shipped.

 

Contact Information

10.1. For any inquiries or assistance related to returns, please contact our customer support team through the  Contact Us form.

Policy Updates

11.1. Kuma-ree reserves the right to update or modify this Returns Policy at any time without prior notice. The most recent version will be available on our website.